Shipping policy
Shipping Policy
At Wholedots, we are committed to delivering your order in a reliable and transparent manner.
We work with established global carriers to ensure timely and secure delivery.
Our primary shipping partners include:
UPS
USPS
FedEx
DHL
Carrier selection is based on destination, package characteristics, and service efficiency.
Order Processing
Orders are processed within 1 to 3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may extend slightly.
If there is a meaningful delay, customers will be notified.
Shipping Methods
We ship using a network of trusted carriers to optimize delivery time and reliability.
Carrier selection may include:
UPS
USPS
FedEx
DHL
The shipping method used will depend on:
Destination
Order size and weight
Logistics efficiency
This allows us to ensure the fastest and most reliable delivery possible.
Delivery Timeframes
Estimated delivery times:
Domestic (United States):
3 to 7 business days after shipment
International:
7 to 14 business days after shipment
Delivery timelines may vary due to:
Carrier delays
Customs processing
Weather or operational disruptions
These factors are outside of our direct control.
Shipping Rates
Shipping rates are calculated at checkout based on:
Destination
Package weight and dimensions
Selected shipping service
All shipping costs are clearly displayed before purchase is completed.
Tracking Information
Once your order ships, you will receive a shipment confirmation email that includes tracking information.
Tracking updates may take up to 24 to 48 hours to become active after the package is handed to the carrier.
Shipping Address Responsibility
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delivery issues caused by:
Incorrect address details
Incomplete address information
If an order is returned due to address errors, additional shipping fees may apply.
Delivery Confirmation
Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the customer.
If a package is marked delivered but cannot be located, please contact us and we will assist in working with the carrier to investigate.
Lost or Delayed Shipments
If your shipment appears delayed or lost in transit, please contact us.
We will initiate a carrier investigation and support resolution as appropriate.
International Shipping
For international orders:
Customs duties
Import taxes
Local handling fees
are the responsibility of the customer.
Customs processing times may impact delivery schedules.
Order Changes
Once an order has entered processing or shipping, changes may not be possible.
Please contact us immediately if an update is needed.