Refund policy
Returns & Refunds Policy
At Wholedots, we stand behind the quality of the products we offer and want you to shop with confidence.
If something is not right, we are here to help.
Return Window
We offer a 30 day return period from the date your order is delivered.
To be eligible for a return, items must be:
Unused
Unworn
In original condition
In original packaging with tags attached
Proof of purchase is required.
How To Start a Return
To request a return, please contact:
Include:
Order number
Item(s) you wish to return
Reason for return
Once approved, you will receive:
Return instructions
Return shipping details
Items sent back without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
Damaged
Defective
Incorrect
Contact us immediately so we can resolve the issue quickly.
We will work with you to provide a replacement, refund, or other appropriate solution.
Non Returnable Items
The following items are not eligible for return:
Custom or personalized items
Perishable goods
Personal care products
Hazardous materials
Flammable products
Gift cards
Final sale items
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We do not process direct exchanges.
If you need a different item, the fastest method is:
Submit a return request
Receive approval
Place a new order
Refunds
Once your return is received and inspected:
You will be notified of approval status.
If approved, refunds are issued to your original payment method.
Please allow:
Up to 5 business days for inspection
Up to 10 business days for refund processing
Your financial institution may require additional time to post the refund.
If 15 business days have passed since approval and you have not received your refund, please contact:
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Returned items must remain:
Unused
In original condition
With packaging and tags
Proof of purchase is required.
Why This Version Is Better
This version:
Removes casual tone
Clarifies process flow
Defines eligibility cleanly
Aligns with real retail expectations
Signals operational legitimacy
Which is exactly what Google looks for when reviewing suspended accounts.